The security of your credit card information is a constant priority for The Fuse Company, and we work very closely with our web developers to keep the website and server up-to-date with the latest security patches and encryption methods. We have prepared the following Security FAQ to explain exactly what security is in place, and also to provide guidance if your web browser needs updating or reconfiguring in order to be compatible with the up-to-date security measures we have in place.

Why is a Secure Certificate needed?
As you browse through a website, information is passed from page to page. This information can include your personal details, including your credit card information. This data is most vulnerable whilst it is in transmission, but the Secure Certificate confirms that you are on a secure server which will encrypt any data in transit, and decrypt it when it when you arrive at the next page. This is a process which takes a split-second and you will not be aware it is happening, but it is an vital feature of any online shop, and you should always check when inputting credit card details that the padlock icon is displayed at the foot of your web browser.

What level of security does The Fuse Company's website employ?
The Fuse Company's Secure Certificate provides encryption at 128-bit level, the highest level most modern web browsers can utilise.

Can the Secure Certificate cause problems browsing the site?
If your browser is up-to-date you should not experience problems with the secure parts of the site. Older browsers may not be compatible with the level of security we employ. Customers are always advised to upgrade to the latest version of the browser they are using. By way of example, Microsoft no longer supports versions of Internet Explorer below version 6.0. It is always advisable to run the latest versions of Internet Explorer or Firefox - links to download these can be found at the foot of this page.

Why would older browsers not be compatible with The Fuse Company's secure server?
Web browsers contain "Root Certificates" which are compared against the Secure Certifcates on the sites you visit to make sure sites are genuinely secure. Sites must update their Secure Certificate every year, and at this point an updated Secure Certificate is installed on the server. As security standards change, older browsers may not recognise a site's Secure Certificate as being genuine as they use technology which didn't exist at the time the browser was developed.

What if I have an older machine and can't update my browser?
It is also possible to patch your browser with updated Root Certificates. You should go to the website of the company whose browser you are using and search for any updates or patches which are available for your browser.